How to Manage Your Call Queues

AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed

Call Queue – AccuRoute® routing feature that creates a managed routing process for delivering calls to a group of agents or employees

Real-Time Event – Dial800’s open integration interface that enables call data to be delivered via multiple file types and endpoints

Routing Profiles – AccuRoute®’s stored call routing settings that define how to route a call based on a number of pre-selected rules you set including caller location, time, call volume, and more (you can create an unlimited number of routing profiles)

Routing Rules – More than 20 pre-configured routing rules you can select to customize your routing profiles in AccuRoute®

Target – The destination phone number where the call routing delivers an incoming call

Knowledge Base Library

• UCaaS & CCaaS Solutionsexpand_more42 Articles

  • UCaaS & CCaaS Phone Options 5 Articles
    • MaxUC for Desktop
    • Using MaxUC Mobile
    • Supported UCaaS Phones
  • CommPortal 9 Articles
    • Commportal for End Users
    • Setting Up Your CommPortal Auto Attendant
    • Logging into CommPortal
  • Making Calls 5 Articles
    • RingSquared Voice Star Code
    • Verizon Star Codes and Other Calling Features
    • How to Dial International Calls
  • Voicemail 4 Articles
    • Using the Voicemail System
    • Setting up Voicemail to Email
    • How do I Change My Auto Attendant Voicemail & Recording?
  • Admin Permissions & Uses 16 Articles
    • How do I Add and Manage Extensions?
    • How to Change User Voicemail Passwords?
    • How do I Add Voicemail to Email to an Extension?

  • Bandwidth Requirements for VoIP and UCaaS
  • What is e911?
  • Fraud Awareness and Prevention

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• The New RingSquared UCaaSexpand_more23 Articles

  • RingSquared Mobile App 3 Articles
    • Install the RingSquared Mobile App
    • RingSquared Mobile App Quick Start Guide
    • Call Actions in the RingSquared Mobile App
  • RingSquared Desktop App 2 Articles
    • Install the RingSquared Desktop App
    • RingSquared Desktop App Quick Start Guide
  • RingSquared Online Management Portal 5 Articles
    • Change Your Password or PIN Online
    • Set Your Phone Status
    • Set Up Call Forwarding (FMFM)
  • Calling with RingSquared 6 Articles
    • RingSquared UCaaS Star Codes
    • Dial International Calls with RingSquared
    • Using Account Codes with RingSquared
  • RingSquared Voicemail 5 Articles
    • Using Your RingSquared Voicemail
    • Record Your Voicemail Greeting
    • Send Your Voicemail to Email

  • Logging Into Your RingSquared Account the First Time
  • RingSquared Mobile App Quick Start Guide
  • RingSquared Desktop App Quick Start Guide

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• SD-WAN Voice & Dataexpand_more8 Articles

  • Using VeloCloud 5 Articles
    • How do I View my Quality Score?
    • How do I View Source Data?
    • How do I View Destination Data?

  • How do I Sign into VeloCloud?
  • How do I Change my VeloCloud Password?
  • How do I Review our Business Policy?

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• Telecommunications Equipmentexpand_more26 Articles

  • Yealink VoIP Phones 5 Articles
    • Where Can I Find Yealink User Guides?
    • How to Synchronize a Yealink Handset with the Base?
    • How Do I Transfer Calls on a Yealink Handset?
  • Polycom Business Phones 7 Articles
    • Where Can I Find Polycom User Guides?
    • How Do I Transfer Calls on Polycom Phones?
    • How do I Park a Call on a Polycom Phone?
  • Mitel Business Phones 4 Articles
    • How do I Park a call on a Mitel Phone?
    • How do I Retrieve a Parked call on a Mitel Phone?
    • How do I Transfer Calls on Mitel Phones?
  • Internet Quality & Troubleshooting 3 Articles
    • Troubleshooting Internet Access
    • Internet is not Working
    • Running an Internet Speed Test
  • Digital Fax from RingSquared 4 Articles
    • Installing Digital Fax by RingSquared
    • Using Email to Fax in Digital Fax
    • Using Web to Fax in Digital Fax

  • Managing Call Quality
  • What is an ATA Device?
  • Static vs. Dynamic IP Address

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• CallView360® Call Trackingexpand_more20 Articles

  • Understanding Your Call Tracking Options 3 Articles
    • Key Benefits of Call Tracking
    • Setting Up Call Tracking for Google Ads
    • Setting Up Call Tracking for Digital Marketing
  • Using Dynamic Number Insertion (DNI) 7 Articles
    • What is Dynamic Number Insertion?
    • Setting Up Dynamic Number Insertion
    • Advanced Guide for Dynamic Number Insertion
  • Adding Tags for Data Attribution 2 Articles
    • Overview of Call Tag Types & Features
    • Using Tags to Manage Your Campaign Tracking
  • Creating Your Custom Reports in CallView360® 5 Articles
    • Reporting Options Overview
    • Creating & Managing Reports
    • Navigating the Transformations Settings in Reports

  • What is CallView360®?
  • Call Tracking Quick Start Guide
  • Navigating CallView360®

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• AI Analyticsexpand_more8 Articles

  • Setting Up & Managing Your AI Analytics 4 Articles
    • Setting Up Voice Analytics AI
    • Using Sentiment Rating and Call Scoring
    • Using Call Transcripts
  • Reporting Options for AI Analytics 1 Article
    • Adding Voice Tags to Automated Reports

  • What are AI Analytics?
  • AI Analytics Quick Start Guide
  • Uses for AI Voice Analytics

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• AccuRoute® Call Routingexpand_more18 Articles

  • Setting Up Your Call Flows 7 Articles
    • Building 1-to-1 Routing
    • Building a Ring-To-Group Routing Profile
    • Creating and Managing Groups
  • Key Routing Properties & Features 4 Articles
    • AccuRoute® Call Routing Features
    • Group Properties
    • Routing Properties
  • How to Manage Your Call Queues 4 Articles
    • Call Queue Options & Management
    • Call Queue Properties 
    • Adding a Call Queue to Routing Profiles

  • What is AccuRoute®?
  • Call Routing Quick Start Guide
  • Navigating AccuRoute®

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• Data Integrationsexpand_more16 Articles

  • Using RoundTrip® Integrations 2 Articles
    • What is RoundTrip®?
    • RoundTrip® Submission Data
  • Integrating Your Data with Real-Time Events 4 Articles
    • What Are Real-Time Events?
    • Setting Up Real-Time Events
    • Setting Up Real-Time Events, Advanced Options 
  • Setting Up Your Google Integrations 3 Articles
    • Why Integrate with Google?
    • Setting Up Data Integration For Google Analytics
    • Using Call Data for Call Conversion Goals in Google Ads
  • Setting Up Your HubSpot Integrations 2 Articles
    • Why Integrate with HubSpot?
    • Setting Up Data Integration for HubSpot
  • Setting Up Your Salesforce Integrations 2 Articles
    • Why Integrate with Salesforce?
    • Setting Up Data Integration for Salesforce

  • Benefits of Call Data Integrations
  • Integration Options
  • What Call Data Can You Integrate?

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• RapidRecall® Toll Free Phone Numbersexpand_more5 Articles

  • Picking Your Memorable Toll Free Phone Numbers 2 Articles
    • What Are Toll Free Phone Numbers?
    • Number Properties

  • What is RapidRecall®?
  • Choosing Memorable Vanity Numbers
  • The Power of Dynamic Tracking Numbers

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