Use customizable call routing software and deliver the best experience for your customers
AccuRoute® instantly gathers data points from every call and routes them based on your customized call flows to the most effective destination. With unlimited routing profiles available and endless combinations of criteria, you’ll not only give your customers a seamless experience, you’ll also optimize your call routing for the best conversions and ROI.
Call routing is more than just technology; it’s an advanced solution for one of the most important channels of communication with your customers.
Implementing custom call flows can maximize the outcome of every call and increase customer satisfaction with your business. With AccuRoute®, you can create as many call flows and routing profiles as you need for every type of call or caller.
Successful call flows deliver a smooth experience for your customers while simultaneously improving the routing process. That means reduced talk times, logic-based destination matching, and more.
Automate routing reports to get scheduled results right to your inbox, giving you a routing health check to keep valuable channels of business performing their best.
After face-to-face interactions, calls are the next highest communication channel for converting prospects into valuable customers. Dial800 not only provides real-time insights into performance, it automatically detects and alerts you to any issues and tracks, analyzes, and assesses call sources for quality of conversations at scale.
